Casino Masters review
Casino Masters is a Genesis Global casino with a more limited selection of software studios than many online casinos. Its catalogue centres on video slots, virtual table games and live dealer titles.
As of January 2023, GCCans had blacklisted Casino Masters over reported unethical business practices and player complaints.
The review described English-speaking markets that included the UK under a UKGC licence. It said the MGA licence covered the Republic of Ireland, New Zealand, India, Canada and South Africa. These historical claims do not establish authorization in Canada.
Casino Masters Features
The review describes Casino Masters’ online casino as a blend of oriental fantasy and superhero imagery, set against black and dark-red backgrounds that help the games portfolio stand out. It also notes regional settings for English-speaking countries and lists EUR, INR, GBP, CAD, USD and NZD among the currencies accepted.
Casino Masters: What the Review Liked
- A selection focused on high-quality casino games
- Regional settings for multiple English-speaking markets
- Telephone support available
- Active social media presence
- MGA & UKGC licences
Casino Masters: What the Review Disliked
- Live games & jackpots excluded from the bonus
Casino Masters at a Glance
| Online | Since 2021 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Genesis Global Limited |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, INR, GBP, CAD, USD, AUD, NZD, ZAR, NOK, SEK, CHF, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
| Language | |
| Support | Live Chat, Email, Phone Support |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | €/$10 |
| Min Withdrawal | €/$10 |
| Withdrawal Limits | €/$22,000 per month / €/$5500 per week / €/$5500 per transaction |
| Payout Timeframes | Credit/Debit Cards: 1 to 3 Working Days, E-Wallets: Instant, Prepaid Cards: N/A, Mobile Payment: N/A, Bank Transfers: 3 to 5 Working Days, Online Bank Transfer: Instant |
Casino Masters History
Casino Masters operates under Genesis Global Limited, the operator also associated with Casino Joy, Genesis Casino, Kassu Casino, Casoola Casino and other brands. Casino Masters was described as a young brand without an established reputation, while noting that Genesis Global was a recognized operator with multiple casinos on its custom aggregator platform.
Casino Masters Licences, Security and Fair Play
Genesis Global had held an MGA licence for Casino Masters since 2016 and also held a UKGC licence. It characterized both regulators as reliable within iGaming, and said they could impose substantial fines, suspension or permanent licence revocation when consumer rights or privacy were not protected. Its further assurance that Casino Masters therefore uses safe RNGs, legitimate game results and a highly secure environment is the claim, not an independently established guarantee.
Casino Masters Bonuses and Promotions
The review said Casino Masters listed its offers in the ‘Promotions’ section. It also noted that promotions were governed by ‘Bonus Terms & Conditions’, linked from the site footer.
Standard Welcome Bonus
The review noted an exclusion for deposits made through e-wallets such as Skrill, Neteller, Paysafe or ecoPayz: these deposits were not eligible for the ‘Welcome Bonus’ offer.
Welcome Bonus: The offer described was a 100% match up to €/$200, plus 30 Free Spins on the Twin Spin video slot. Players had 14 days to meet the bonus playthrough requirement before expiry.
The deposit match and any free-spin winnings were credited to a ‘bonus balance’. According to the review, withdrawing that value required completing the 40x wagering requirement on bonus amounts only, after which funds could move to the ‘real money’ balance. Free-spin winnings that could be converted were capped at $/€100.
The stated maximum for Slots and Video Slots was €/$5 per spin or €/$0.50 per bet line. For other games, the listed maximum was €/$30 per bet. The review also directed players to the contribution rates below to see how each bet counted towards wagering.
- All Video Slots and other games - 100%*
- All games under the category "classic slots"- 75%
- All Table games - 10%
- All Blackjack games - 5%
- Live games, jackpots, or video poker – 0%
Other Casino Masters Bonuses
The review said deposit matches made up most Casino Masters offers. Examples included Avian's Weekly Storm Blow at 25% up to €/$100 and Andromeda Positivity Charge at 25% up to €/$50. It also described a VIP/loyalty program with exclusive promotions, monthly prize draws and holiday packages.
Casino Masters Payment Methods
The review listed EUR, INR, GBP, CAD, USD and NZD as the main currencies for English-speaking markets. UK players were required to use GBP; elsewhere, players could choose a currency, with USD given as one example.
Making a Casino Masters Deposit
Listed deposit methods were VISA, Electron, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Rapid Transfer, Jeton and MiFinity. These options were accepted in most countries and supported the currencies mentioned above. It gave a minimum deposit of €/$10 or the equivalent, and noted that UK customers could not use a credit card for casino transactions.
Withdrawing from Casino Masters
The review said each of the listed methods supported withdrawals, although some countries might restrict Mastercard or Jeton. It described online banking as an instant alternative in that situation. The stated withdrawal caps were €/$22,000 per month, €/$5500 per week and €/$5500 per transaction.
Casino Masters Game Selection
The review found Casino Masters’ game catalogue straightforward to browse. Its menu offered a direct route to the ‘Live Casino’, while selecting ‘Games’ displayed the available titles.
Casino Masters Software Providers
A ‘Game Providers’ filter let visitors browse studios. The review listed Play’n Go, Pragmatic Play, Microgaming, NetEnt, Evolution, Red Tiger, Yggdrasil, Big Time Gaming and Gamomat.
Casino Masters Slots
According to the review, Casino Masters’ slots selection featured video games from leading developers in the iGaming industry. The section offered filters for ‘Video Slots’, ‘Jackpots’, ‘Megaways’, ‘Feature Buy’, or ‘Classic Slots’.
Examples of Megaways titles included Twin Spin Megaways, Divine Fortune Megaways and Who Wants to be a Millionaire Megaways. The review also named feature-buy games such as Wild West Gold, Street Fighter II, Dead or Alive II and Scudamore’s Super Stakes among the popular choices.
The review’s jackpot examples included Vegas Night Life, Imperial Riches, Mega Fortune, Hall of Gods, Mercy of the Gods, Arabian Nights and Divine Fortune from NetEnt, alongside Dr Fortuno, Ozwin’s Jackpots and Holmes and the Stolen Stones from Yggdrasil. It singled out Mega Joker as a less commonly seen title and reported an RTP of 99% on the top reels.
Casino Masters Table Games
The review found virtual table games less straightforward to locate. They were grouped under ‘Casino Games’, with filters for ‘Roulette’, ‘Blackjack’, ‘Baccarat’ and ‘Other Games’. Virtual tables appeared alongside live dealer titles, with several table variants and a small number of video poker games.
Casino Masters Live Casino
The review attributed all live dealer games to the Evolution live casino platform. It highlighted Monopoly Live and Crazy Time as popular wheel games, and described a broad Evolution selection of blackjack, roulette, poker and baccarat. The ‘Other Games’ area under live casino also included Sic Bo, Mega Ball, Deal or No Deal and Live Craps.
Casino Masters Mobile Casino
No download was needed: the casino’s mobile casino interface for account management and game selection ran in Chrome, Edge, Safari or another HTML5-compatible browser. Games were also browser-based, allowing access without a separate app.
Casino Masters Customer Support
The review listed several ways to contact support, including live chat, telephone and email. It also pointed to an organized FAQ, resource links and Casino Masters accounts on Facebook, Instagram and Twitter.
- Live Chat Feature
- Email Support
- Telephone
- FAQ & Resource links
- Social Media Presence
Casino Masters Review: Conclusion
The review saw several strengths in Casino Masters, although it said the brand received limited online attention. One drawback was that live casino games did not qualify for bonus bets when claiming an offer. It also praised the narrower catalogue of slot and live casino developers, arguing that this gave the selection a more exclusive feel and supported a reputation for high-quality games.
